UK Return/Exchange FAQ
Return/Exchange Order Policies.
Exchanges Or Returns MUST Be Made Within 30 Days Of Purchase And Upon Approval. You Will Be Provided With A Return Authorization Number (RA #) Once Your Return Is Approved.
-Please Indicate If This Is An Exchange Or A Return For Credit.
-All Shipping Charges Are Non-Refundable.
-All Exchanges Or Returns Must Be Issued A Return Authorization Number (RA #) From Daytona Helmets Prior To Returning Any Merchandise.
-All Merchandise Must Be Received By Us Within 30 Days From The Date An RA# Has Been Issued Or It Will Be Refused.
How To Return/Exchange?
Please Follow These Steps:
-Before Exchanging/Returning Any Merchandise, You Must First Obtain A RA #.
-You Can Obtain An RA # Online Using Our Return/Exchange Form.
-Once You Have Been Issued An RA # (Via Email), You May Return Your Merchandise.
-Please Repack The Merchandise In Its Original Packaging (The Same Way You Received It) So It Doesn't Get Damaged On The Way Back To Us. If We Receive The Merchandise Damaged, It Will Not Be Accepted And Will Be Returned Back To You.
-Clearly Write The RA # On The Outside Of The Package. (DO NOT Write On The Manufacturer's Box). Packages Without An RA # Clearly Marked On The Outside Will Be REFUSED.
Where Do I Ship My Return/Exchange?
Huboo
Unit 4, Vertex Park, South Emersons Green, Bristol BS16 7LB, United Kingdom
When Will My Return Be Processed?
-Once We Receive And Confirm The Condition Of The Merchandise, We Will Then Process Your Request.
-Please Allow 24-48 Hours For Exchanges/Returns To Be Processed.
Am I Responsible For The Return Shipping Costs?
All Shipping Fees Are The Responsibility Of The Customer.
Damages?
-If You Receive A Damaged Item, You Will Have 5 Days To Contact Us. Please Contact Us Immediately At 1.800.452.5745 And A Sales Associate Will Instruct You From There.
-After 5 Days, We Will Not Be Able To File A Claim With Our Shipping Company.
-There Will Be No Exchanges Or Returns On Damaged Merchandise After The 5 Days.
