Return / Exchange FAQ

You have 30 days from the delivery date to request a return for a refund.

To initiate a return, submit a Return Authorization (RMA) request through our online Return/Exchange Form. Returns sent without an RMA number will be refused.

Click here: Return/Exchange Form

Once approved, you have 14 days to ship the item back to us.

Clearly mark your RMA number on the outside of your package, but not directly on the manufacturer’s retail box. Packages without an RMA may be refused.

Items must be returned in their original packaging, unused, unwashed, with tags intact, and free of damage.

To help prevent damage, place the item inside the dust cover bag provided before packing it inside a separate shipping carton.

Items received otherwise may be refused or may affect refund eligibility.

All shipping costs for standard returns are the customer’s responsibility, and these charges are non-refundable.

We recommend using a trackable shipping method and keeping your tracking number until your return or refund has been completed.

Once your item is received and inspected, we will issue a refund to your original payment method.

Please allow 5-10 business days for the money to process with your bank or financial institution.

You have 14 days from the delivery date to request an exchange.

To start the process, request an RMA number through our Return/Exchange Form.

Click here: Return/Exchange Form

1. Request an RMA number through our Return/Exchange Form.
2. Once approved, ship the original item back to Daytona Helmets.
3. The customer is responsible for return shipping.
4. Once we receive and inspect the item, we will process the exchange.
5. Exchanges are subject to inventory availability.

For an approved first size exchange, Daytona Helmets will ship the replacement item to you at no additional outbound shipping cost.

The customer is still responsible for shipping the original product back to Daytona Helmets.

Purchases made at in-person at our main facility showroom, motorcycle events, Bike Weeks, rallies, and Bike Nights are non-refundable.

We do allow exchanges within 14 days of purchase.

At the time of purchase, you will be personally assisted by a Daytona Helmets specialist who will help verify sizing, answer any questions, and ensure you are confident with your selection before leaving the booth or venue.

Because products are professionally fitted and confirmed on-site, all event purchases are considered final sale and non-refundable.

To process any exchange, you must present a valid receipt from Daytona Helmets at the time of request.

Please send all approved returns/exchanges to:

Daytona Helmets
1810 Mason Ave.
Daytona Beach, FL 32117

Clearly mark your RMA number on the outside of your package, not on the manufacturer’s box.

We are not responsible for lost, stolen, or damaged packages during return shipping.

Please use a trackable shipping method and retain your tracking number and shipping receipt until the return, exchange, or refund process is complete.

Gift cards, items marked final sale, and used helmets are not eligible for return or exchange.

Products that have been worn while riding, damaged, altered, modified, or returned without required packaging may be denied.

No. Products with Bluetooth, speakers, microphones, cameras, adhesive mounts, clamps, wiring, or other accessories installed are not eligible for standard return or exchange.

Bluetooth installation fees and completed service fees are non-refundable.

Installed or used shields, anti-fog inserts, liners, cheek pads, replacement parts, or accessories are not eligible for standard return.

Protective films, tags, and packaging should remain intact when returning eligible products.

Defective or damaged items should be reported as soon as possible after receipt.

Please provide your order number, photos or videos of the product, photos of the shipping carton and packaging, and a description of the issue.

Used products with suspected manufacturing defects may be handled under the Daytona Helmets Limited Warranty rather than the standard return policy.

Original shipping charges, expedited shipping charges, return shipping charges, shipping insurance, package-protection charges, and completed services may be non-refundable unless the return resulted from an error by Daytona Helmets, a verified manufacturing defect, or otherwise required by law.

Clear RMA numbers and packaging requirements help ensure product integrity, fair inventory control, and help prevent fraud.

They also help our team process returns and exchanges more efficiently once packages arrive at our facility.