1. This policy applies only to eligible products purchased directly from Daytona Helmets through DaytonaHelmets.com or Daytona Helmets Headquarter location, unless different terms were disclosed at the time of purchase.
2. Products purchased from an authorized dealer, distributor, marketplace, or other third-party seller must be returned to the original seller and are subject to that seller’s return policy.
3. Wholesale, dealer, and commercial purchases are subject to Daytona Helmets’ applicable wholesale or dealer terms and are not covered by this consumer return policy.
4. This policy applies to orders delivered to and returned from an address within the United States & Canada. Warranty claims are governed separately by the Daytona Helmets Limited Warranty.

Eligible products may be returned for a refund if the return request is submitted within thirty (30) calendar days from the date of delivery.

To qualify for a return, the product must:

Be unused, unworn while riding, undamaged, clean, and in resalable condition;

• Have no signs of wear, installation, modification, impact, scratches, odors, contamination, cosmetic residue, pet hair, smoke exposure, or other damage;
• Include all original tags, labels, manuals, accessories, shields, anti-fog inserts, hardware, protective materials, and promotional items;
• Be placed inside its original dust bag and retail packaging; and
• Be carefully packed inside a separate shipping carton to prevent damage during return transit.

1. Helmets may be tried on indoors solely to evaluate size and fit. Indoor try-on does not, by itself, make a helmet used, unless tags and shield films have been torn off.
2. A helmet that has been ridden in, worn outdoors beyond a reasonable fit check, dropped, impacted, altered, or fitted with accessories is considered used.
3. All returns are subject to inspection and approval by Daytona Helmets.

The following products are not eligible for return:

1. Products returned more than thirty (30) days after delivery;
2. Helmets or protective equipment that have been ridden in, dropped, impacted, damaged, or exposed to an accident;
3. Products showing wear, scratches, odors, contamination, alteration, improper care, or misuse;
4. Products missing original packaging, tags, components, accessories, shields, visor films, hardware, manuals, or promotional items;
5. Products marked “Final Sale/Closeouts” at the time of purchase;
6. Gift cards;
7. Custom-made, personalized, or specially modified products;
8. Installed or used shields, anti-fog inserts, liners, cheek pads, replacement parts, or accessories;
9. Products with removed protective films when removal prevents the item from being resold as new;
10. Products on which a Bluetooth system, camera, speaker, microphone, adhesive mount, clamp, wiring, or other accessory has been installed.
11. Bluetooth/Intercom devices that have been opened and functioned.

A product modified through an accessory installation performed by Daytona Helmets at the customer’s request is also considered final sale unless Daytona Helmets provides a written exception.

Customers must request return authorization before shipping any product to Daytona Helmets.

Click Here: Return/Exchange Form

1. A return may be requested through the website’s return portal above and provide the email address, contact number and order number associated with the purchase.
2. Once approved, Daytona Helmets within 1-2 business days will provide return instructions and a Return Merchandise Authorization number.
3. The authorized return must be shipped within ten (14) calendar days after the authorization is issued. An expired return authorization may be denied.
4. Unauthorized returns may be refused or returned to the customer at the customer’s expense.

1. Customers are responsible for return shipping costs on standard returns resulting from sizing, fit preference, color preference, change of mind, or accidental ordering.
2. The product must be shipped using a trackable delivery method. Shipping insurance is strongly recommended for higher dollar valued items. The customer remains responsible for the returned product until it is delivered to and received by Daytona Helmets.
3. Shipping labels must not be attached directly to the product’s retail box. The retail box must be placed inside a separate shipping carton. Damage caused by inadequate return packaging may result in the return being denied or the refund being reduced by the actual loss in value.
4. If Daytona Helmets provides a prepaid return label for convenience, the cost of that label may be deducted from the refund unless the return is the result of an incorrect shipment or other errors by Daytona Helmets.

1. Daytona Helmets QC dept. will inspect each returned product after it is received.
2. If the product meets all return conditions, the return will be approved within 1-2 business days.
3. If a product is incomplete or has sustained minor damage but remains eligible for resale, Daytona Helmets may deduct a reasonable amount representing the actual replacement cost or loss in value. The customer will be notified of the deduction via email.
4. If the product is used, altered, installed, damaged, contaminated, unsafe for resale, or otherwise ineligible, the return will be denied.
5. A denied return will be held for thirty (30) days after the customer is notified. The customer will be responsible for arranging and paying for the product to be shipped back. Products not claimed within that period may be handled as permitted by applicable law.

1. Approved refunds will be issued to the original payment method within seven (7-10) business days after the returned product has been inspected and accepted.
2. The refund will include the eligible product’s purchase price and applicable sales tax, less any authorized deductions.
3. The following charges are not refundable unless the return resulted from an error by Daytona Helmets, a verified manufacturing defect, or otherwise required by law:

• Original shipping charges;
• Expedited shipping charges;
• Return shipping charges;
• Shipping insurance or package-protection charges;
• Other services that were completed before the return.

1. Financial institutions may require additional time to post the refund to the customer’s account.
2. If the purchaser and recipient are different people, the refund will still be issued to the original payment method used for the purchase.

1. When a product was purchased as part of a promotion, gift-with-purchase offer, or similar promotion, all connected products and promotional items must be returned to receive the full eligible refund.
2. If the customer keeps part of the promotion, the refund may be recalculated based on the promotional terms and the value of the retained products.
3. Discounts applied across multiple products will be allocated proportionally. Returning one product from a discounted order may change the refundable amount associated with that product.

1. One size exchange may be requested per eligible item instead of a return, subject to the following conditions:

• The exchange request must be submitted within fourteen (14) calendar days from the date of delivery;
• The returned product must satisfy all conditions in this policy;
• The exchange must be for another Daytona Helmet;
• The requested size must be available when the exchange is processed; and
• Any applicable price difference must be paid before the replacement is shipped.

2. The customer is responsible for shipping the original product back to Daytona Helmets. For an approved first size exchange, Daytona Helmets will cover one standard outbound shipment of the replacement product to the original U.S. delivery address.

3. The replacement will be shipped only after the returned product has been received, inspected, and approved.

4. If the requested size is unavailable when the exchange is processed, Daytona Helmets will contact the customer using the telephone number provided on the RMA request form. The customer may choose to receive a refund to the original payment method or have the exchange held until the requested size becomes available.

Customers who receive an incorrect product or a product damaged during shipment should contact Daytona Helmets as soon as possible, within seven (5) calendar days of delivery.

The customer may be asked to provide:

• The order number;
• Photographs or videos of the product;
• Photographs of the shipping carton and packaging;
• The product’s manufacturing or identifying labels; and
• A description of the issue.

1. Customers must retain the product and all packaging until the claim has been reviewed.
2. When Daytona Helmets confirms that an incorrect product was shipped or that the product arrived damaged, Daytona Helmets will provide return instructions and cover the authorized shipping costs.
3. Products that develop a suspected manufacturing defect after being used are handled under the Daytona Helmets Limited Warranty rather than this return policy. Customers should stop using any helmet or protective product suspected of being unsafe until it has been evaluated.
4. Normal wear, accidental damage, improper installation, cosmetic damage, fit preference, or damage caused by misuse or improper care is not considered a manufacturing defect.

1. Daytona Helmets is not responsible for a return shipment that is lost, stolen, misdirected, or damaged before delivery when the customer selects and purchases the return shipping method.
2. Customers should retain their tracking number and shipping receipt until the return and refund have been completed.
3. If Daytona Helmets supplies the return label, the customer must still obtain and retain a carrier acceptance receipt showing that the package was transferred to the carrier.

1. All returns and exchanges require valid proof of purchase from Daytona Helmets.
2. The returned product must match the model, color, size, SKU, serial number, production label, certification label, and other identifying information associated with the original purchase. Products with removed, altered, damaged, or mismatched identifying labels may be denied.
3. Daytona Helmets reserves the right to deny any return involving a substituted, counterfeit, previously returned, or otherwise mismatched product. Suspected fraudulent returns may be investigated and reported to the appropriate authorities. Florida, USA law specifically prohibits refunds obtained through fraudulent or false receipts. Florida Statute §812.017

1. Issuance of a Return Merchandise Authorization number or prepaid shipping label confirms only that Daytona Helmets has authorized the product to be sent in for inspection. It does not guarantee that the return, exchange, warranty claim, or refund will be approved.
2. Final eligibility will be determined after the product and all included materials have been received and inspected.

1. For purposes of calculating return and exchange periods, the delivery date shown by the shipping carrier’s tracking information will be considered the date of delivery unless the customer provides documentation showing otherwise.
2. Refusing delivery, failing to accept a shipment, or allowing a package to be returned as undeliverable does not constitute an authorized return. Except when caused by an error by Daytona Helmets or documented carrier damage, actual outbound shipping charges, return-to-sender charges, and reshipping costs may be deducted from the refund or charged before reshipment.
3. Customers are responsible for providing a complete and accurate shipping address when placing an order.

1. Receiving an exchanged or replacement product does not create a new return or exchange period. Unless Daytona Helmets provides otherwise in writing, all return and exchange deadlines remain calculated from the delivery date of the original purchase.
2. This limitation does not apply when the replacement product arrives incorrect, damaged, or with a qualifying manufacturing defect.

1. Daytona Helmets reserves the right to deny a return or exchange when there is reasonable evidence of fraud, product substitution, intentional damage, false information, repeated policy abuse, excessive return activity, or an attempt to circumvent this policy.
2. Daytona Helmets may also limit future purchasing or return privileges in cases involving documented fraudulent or abusive conduct. Nothing in this section limits any non-waivable rights available under applicable law.

1. Customers must remove all personal belongings, aftermarket accessories, memory cards, electronic devices, mounts, and other items that were not included with the original product before returning it.
2. Daytona Helmets is not responsible for personal property mistakenly included in a return. Customers are responsible for backing up and removing personal data, recordings, account information, and stored media from any electronic product submitted for return or inspection.
3. Only products and components listed on the Return Merchandise Authorization form should be included in the shipment.

1. A product’s final-sale or nonreturnable status applies to voluntary returns and exchanges. It does not eliminate any applicable warranty coverage for a qualifying manufacturing defect or any rights that cannot legally be waived.
2. The installation or use of a third-party accessory does not automatically void all warranty coverage. However, damage or malfunction caused by the accessory, its installation, modification, misuse, or incompatibility is not considered a manufacturing defect and may be excluded from warranty coverage.

1. Daytona Helmets may update this policy periodically to reduce fraud for Daytona Helmets and increase efficiency for customers. Unless otherwise required by law, the version in effect on the original purchase date will govern the purchase.